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Boomerang!

by Nick Drake-Knight

Dandelion Digital

Paperback or Softback 260 pages Oct 10, 2007

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Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Author:: Nick Drake-Knight
Publisher:: Dandelion Digital
Publication Date:: Oct 10, 2007
Number of pages:: 260 pages
Binding:: Paperback or Softback
ISBN-10:: 1905665512
ISBN-13:: 9781905665518