The Broken Link
Paperback 120 pages English May 05, 2020
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The broken Link in Customer Service.Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business".Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization.This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.
- Author:
- Erik P. Feldmanis
- Publisher:
- Erik P. Feldmanis
- Publication Date:
- May 05, 2020
- Number of pages:
- 120 pages
- Language:
- English
- Binding:
- Paperback
- ISBN-10:
- 1393111750
- ISBN-13:
- 9781393111757