The Customer Service Your Customers Expect: Stories About Customer Service
Paperback 60 pages English January 09, 2020
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Trafford Publishing
The Customer Service Your Customers Expect: Stories About Customer Service
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Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
- Author:
- Brenda Robinson
- Publisher:
- Trafford Publishing
- Publication Date:
- January 09, 2020
- Number of pages:
- 60 pages
- Language:
- English
- Binding:
- Paperback
- ISBN-10:
- 1490798986
- ISBN-13:
- 9781490798981